Frequently Asked Questions

Our Top FAQs

What time is your check in/out times?

Check in 2.00pm Check out 11am. You can arrive earlier and we can store your luggage and you can walk the nature trail.

Can I arrive early and leave my luggage? Can I store my luggage there after I check out?

Yes, you can arrive early and we can securely store your luggage until check in time- 2pm.We can also store your luggage after check out time.

Do you have air-conditioning in your rooms?

None of our rooms have air-conditioning. We are located at elevation and there are cool breezes at night. Windows. In the rooms open and have screens on them. All rooms have ceiling fans and other fans can be provided on request.

How far from Rio Celeste and the Tenorio Volcano National Park is Casitas Tenorio?

We are located about 11km from the entrance to the Volcano Tenorio National park where Rio Celeste is located. The travel time is about 25 minutes in car. The road is paved from the centre of Bijagua to the entrance of the national park.

What time do you serve breakfast?

Breakfast is served from 7.30am. We can provide an earlier breakfast if required.

What time is the farm tour? Do I need to book?

We operate the farm tour everyday at 7am. You do not need to book, just show up at the reception area.

How long should I stay for?

We recommend between 2-3 nights to be able to fully experience what the regio has to offer and also to be flexible with time and weather conditions.

Should I rent a car?

We recommend renting a car, it allows your flexibility and is more cost effective than private transfers. We recommend Adobe Car Rentals. You can mention that you are staying at Casitas Tenorio B&B and they should be able to provide a discount.

Can you arrange private transport or a shuttle?

You can contact Morpho Vans or Bijagua Rainforest tours to arrange private transfers. You must contact them directly.

Do I have to prepurchase tickets to the Tenorio Volcano National Park?

Yes, all tickets must be purchased online.

https://serviciosenlinea.sinac.go.cr/

What is your cancellation policy?

Cancellations made more than 30 days prior to check in date are fully refundable.

Cancellations 15 to 29 days prior to check are 50% refundable.

Cancellations 14 days or less prior to check-in are non-refundable.

There are no refunds for early check-outs or no shows.

Payments to be made in cash on arrival.

Children aged 0-4 sleep for free.

Children 5-12 years, $15 per night (+taxes).

Children over 12 years, $25 per night (+taxes).

How do I reserve / view availability?

You must make your reservation online on our website: www.casitastenorio.com. We do not take reservations over the phone or via email.

What are your rates?

Click on ‘Book now” and you will see the most up to date availability and rates. Our rates vary between our casitas and the time of year.

What happens if need to check in after 8pm?

We have a night guard onsite and he will show you to your room and we will complete the check in the following morning.

When is the best time of year to visit?

You can visit Casitas Tenorio year round. The driest months are March and April and August through to October. But please note, we get lots of rain here, so be prepared.

Do I need a 4x4 to get to Casitas Tenorio?

The road from Bijagua to Casitas Tenorio is unpaved. It is gravel and in good condition. A four wheel drive (4X4) is not needed, however a car with high wheel clearance is recommended.

How do I get there?

We are located on google maps and the WAZE app. You can download detailed PDF instructions here.

Google Map

https://www.google.com/maps/d/u/0/viewer?mid=zPgN5AifGclI.kAnCI3KMUOWA&hl=en

 Our exact location is: +10° 43′ 11.93″, -85° 2′ 31.92″

Are there many mosquitos and bugs at Casitas Tenorio?

Casitas Tenorio is located in a humid tropical environment. There are many bugs and insects that we share our environment with. We recommend that you bring bug spray and where long pants/sleeves at night time. All our rooms are screened. You do not need to worry about Malaria, Dengue or Zika when visiting our area.

What is served at breakfast?

Each day, we serve breakfast in our open air lounge and dining area from 7.30am. It’s an area we’ve designed for guests to breakfast with some of the local wildlife.

We pride ourselves on offering homemade and wholesome breakfasts using as many ingredients from our farm and local area including freshly grown organic fruits, our homemade bread, butter, jam and cheese. freshly laid eggs, and fresh cows milk. We have a rotating breakfast. One day we serve a traditional Costa Rican breakfast- Gallo Pinto with homemade cheese and tortillas. The following day we serve our homemade bread and jam with eggs and then we have pancakes. Each day we serve fresh juice, fresh fruits, tea and of course delicious Costa Rican coffee. Please contact us before arrival if you have any food allergies or special requirements.

Can I get an early breakfast?

We can make breakfast at 7am but any earlier than that we will provide you with a prepared breakfast to eat in your room. It is not packed.

I have a tour- can I get a breakfast box?

We can provide a plate of breakfast to eat in your room. It is not packed in a box and not designed for takeaway. You must tell us the day before if you require a plated breakfast.

Do you offer a dinner service at Casitas Tenorio?

We don’t offer a dinner service at Casitas Tenorio. We however have the menus of local restaurants and you can order takeaway to Casitas Tenorio and our local driver will deliver your meal to your casita!

Where do you recommend we eat lunch and dinner?

There are many great places to eat in Bijagua. We recommend the Pizzeria El Barriogona and La Casita de Maiz. You can find all of these on TripAdvisor.

What is the maximum number of people you can accommodate in a room?

We can host up to 5 people in our Casitas and up to 12 in our guest house www.micasabijagua.com

What should I do if the dates I require are unavailable?

Please keep checking back! People cancel frequently and be sure to check if our guest house has availability www.micasabijagua.com

Do you have a waiting list?

Yes! Please contact us and we will contact you if your dates become free- but it’s even better to keep checking online as people can cancel at anytime.

Can you add extra beds?

Unfortunately we can not add any extra beds to our rooms for children or adults. We can add a ‘pack and play’ crib for babies and toddlers.

Can you add a pack and Play?

Yes we can, please contact us before arrival.

Do you have a room that can accommodate more than five people?

Yes! Please look at our guest house Mi Casa es Su Casa, it can accommodate up to 11 people. www.micasabijagua.com

Do you have WIFI at Casitas Tenorio?

Wifi is available in the open air lounge and dining area, but not in the rooms. It’s perfect for switching off and truly unwinding, but just connected enough to keep in touch when it suits you.

What is the weather like?

Bijagua is located in the valley between Volcano Miravalles and Volcano Tenorio. The weather is influenced by the Caribbean and can quickly change. We experience over 4000mm of rainfall a year, you can’t have the rainforest without rain!

What should I pack?

Casitas Tenorio is located in a humid rainforest setting and we receive high rates of rainfall.  We recommend that you pack closed shoes for hiking, long pants, insect repellent, rain jacket, travel umbrella, flashlight, hat and a camera. You can also pack some items to donate to the community.

Is there an ATM or cash machine in Bijagua?

Yes there is an ATM at the Banco Nacional Branch which is next to the police station!

Questions about Casitas Tenorio B&B

Why should I stay at Casitas Tenorio?

At Casitas Tenorio, you’re perfectly placed to visit Rio Celeste and the Volcano Tenorio National Parks– two of Costa Rica’s most beautiful sites. There’s so much to see and do around the farm and village itself – hiking, bird watching and horse riding – you can have the full Costa Rican experience right here. Let the local people, geography and wildlife treat you to a truly incredible stay.

What does ‘Casitas’ mean?

Casitas means “Small house” or cottage in Spanish. It refers to our bungalow/ cottage style rooms.

How can I cancel or modify my reservation?

You will need to contact us directly and we will cancel your reservation and send an email confirmation.

Do you take a prepayment?

We can take pre-payment for reservations over $500. Otherwise we do not make any changes until you arrive. We keep a card on file but do not make any charges until check in.

Can you decorate the rooms for a special occasion or organize a cake?

Yes! Just let us know in advance and we can make arrangements to decorate the room, leave a special note and even order a cake and sing! We love making our guests feel special.

Is there a fridge / microwave and coffee maker in the room?

Yes! All rooms have: Fridge Microwave Coffee Maker Plates / Cutlery.

What animals might I be able to see at Casitas Tenorio?

Our farm supports many species of birds and mammals. We have hummingbirds, toucans sloths, monkeys and kinkajous make regular visits to our extensive tropical gardens. Please note that they are wild animals and sightings can not be guaranteed.

Will I be able to see a sloth at Casitas Tenorio?

We have protected the forest habitat of many animals including sloths! It’s not uncommon to be able to spot a two-toed or three-toed sloth onsite at Casitas Tenorio B&B.

What is the bird watching like at Casitas Tenorio?

You can spend days at Casitas Tenorio just bird watching, and the great thing is, you don’t need to leave your casita to do it! You might be able to spot Toucans, Aracaris, Tanagers, hummingbirds and Honeycreepers. We have had many bird watching groups and photographers visit Casitas Tenorio B&B. We also have an ebird listing.

Do you welcome children at Casitas Tenorio?

At Casitas Tenorio, we welcome all types of guests including guests with children. Our farm is a wonderful place for children to explore the outdoors and learn about nature and the tropical rainforest. Children can be involved in milking a cow, feeding the chickens and spotting wildlife. Our children also enjoy meeting and sharing time with children.

Do you welcome LGBTQ+ travelers at Casitas Tenorio?

At Casitas Tenorio we do not discriminate based on race, religion or sexual orientation. We welcome all guests including lesbian, gay, bisexual and transgender travelers.

Do you welcome travelers with disabilities?

We welcome all types of travelers at Casitas Tenorio and do not discriminate. We have one room which is built to standards for people with disabilities (Casita Pura Vida), however it may be difficult to enjoy the full of extent of our gardens if you a mobility impaired. Please contact us in regards to your specific needs.

Do you welcome people travelling alone?

Yes! Please tell us if you are coming alone. We are here to welcome you and support you and ensure that you have a great time and never at any time feel alone.

Who are the owners/managers of Casitas Tenorio?

Casitas Tenorio is our home and business. We are two friends, Pip Kelly and Nana Chacon. Pip is from Australia and is also a Costa Rican Citizen. Nana is Costa Rican and studied tourism and is passionate about rural tourism.

Why do you recommend that we check in before 6pm?

We recommend that you don’t drive at night time as there might be animals on the road and it is hard to see upcoming hazards. If you need to do so there is no problems, we just ask you to take care and drive slowly.

Should I pay in US$ or colones?

We prefer $US as our rates are in US dollars.

What is your Whatsapp number?

Please connect with us: +506 84399084 Whatsapp is really popular in Costa Rica. Most tourism businesses will use it to communicate. Download the App and add our number.

Why should I book directly with Casitas Tenorio?

We recommend that you book directly with us on our webpage. You will be assured that no commission is paid to large companies and you are supporting a small business in rural Costa Rica. It’s safe and secure to book directly with us and you can contact us at anytime about your reservation requirements.

Is there a laundry service at Casitas Tenorio?

We have a laundry service and will gladly wash and dry your clothes for a small fee.

Do you accept pets at Casitas Tenorio?

Unfortunately we are unable to accept pets at Casitas Tenorio.

Is Casitas Tenorio a good place to visit on our honeymoon?

Casitas Tenorio is a wonderful place to celebrate your honeymoon. It’s peaceful and romantic and the casitas are perfect for honeymooners. You won’t be disappointed.

Should I celebrate a special occasion at Casitas Tenorio?

Absolutely, we can help you plan your special moment.

Can I see a tapir at Casitas Tenorio?

The tapir is an endangered animal that lives in the rainforest near Casitas Tenorio B&B. We have had these animals visit to come and eat guavas when they are ripe. They are nocturnal and it’s very difficult (almost impossible) to spot one at Casitas Tenorio B&B.

Is your calendar up to date?

Our online calendar is ‘up to date’ and ‘live’. It changes as soon as someone makes or modifies a reservation. What we have found is that lots of changes happen! If the dates that you require are not available, we encourage you to please check the calendar again in the future as you may just become lucky and the dates you require may just open up! You can also e-mail us to be on a waiting list for specific dates.

Should I tip your staff?

Absolutely you should! If you feel our staff did a good job during your stay, please leave a tip at the reception area or give a direct tip to our staff. It means a lot to them and a few dollars for you means a lots for them and their families. Please be generous.

Can converse with your staff?

Please please PLEASE have a conversation with our staff. We love sharing with our guests! It will make your trip more meaningful and will change your life!

Can I get a discount if I return in the future?

Yes! We love people who come back! Specials For Repeat Guests: 20% All Reservations! We gladly offer our repeat guests a 20% discount. Please pay in cash and use the PROMO CODE: AMIGOS to claim your discount.

Do you have a pool?

No, we don’t! But there is a local swimming pool in the area and you can swim in Rio Celeste outside the national park near the bridge.

Do you have a trail?

Yes! We have a trail that you can walk around at your leisure. Look up into the trees and you might even see a sloth or a monkey!

Do you have hairdryers in the room?

We have hairdryers in the reception area that you can borrow.

Can I cook in the room?

Our rooms have a microwave, fridge, cutlery. We don’t encourage cooking, but if you really need to make something simple, we have a camping stove you can borrow.

Do you provide tea/coffee?

Tea and coffee is provided so you can make it in your room.

Do you have mosquito nets in the room?

We don’t have mosquito nets in our rooms. All windows have screens on them.

Are there screens on the windows?

Yes, we have screen on our windows.

Is the water potable?

Yes, and it is some of the best water you will ever drink!

Does it rain lots?

Yes, we get up to 4.5m of rain a year.

Can I smoke onsite?

You are not permitted to smoke onsite. You can smoke on the road at the entrance to Casitas Tenorio B&B.

Do you rooms have safety boxes?

Our rooms have safety boxes. We can not be held responsible for lost or stolen items.

Does the water and electricity go off frequently at Casitas Tenorio?

Unfortunately it is not uncommon for water and electricity to go off commonly at Casitas Tenorio B&B.

Do you provide shampoo, conditioner and soap?

Yes, we provide shampoo, conditioner and body wash in our bathrooms.

What is the Gift Sloth souvenir shop?

This is our onsite souvenir shop with products made locally and within Costa Rica. Need something to remember us by? Or something to inspire your friends and family to visit? The Sloth Souvenirs gift shop stocks products handmade locally with lots of love. Every dollar you spend here goes directly to the artist whose work you buy. We are so lucky to be surrounded by so many talented craftspeople and artists.

When was Casitas Tenorio B&B established?

Casitas Tenorio B&B opened in 2007 and Pip Kelly has been the owner and manager since then!

What social impact has Casitas Tenorio B&B had on the local community?

We have worked on many community projects over many years at Casitas Tenorio:

  • We have delivered environmental education programs to groups and schools
  • We developed and delivered a school holiday camp ‘Camp Green’ for local school students
  • We are members of our local development association
  • We are members of our local chamber of tourism
  • We have worked with the local schools and Old people’s home to provide day trips to Casitas Tenorio.
  • Casitas Tenorio engages in the ”Quiet Neighbour attitude” we don’t have any unnecessary noise, music, engines, lighting etc
  • We provide our guests information about activities in the area
  • We are members of our local road committee We have delivered English courses classes in the village
  • We have helped schools, youth group and old people’s home with donations
  • We have coordinated volunteer groups of university students and high school students to work on development projects in our community
  • We have worked with local groups including the local development association and the municipality on various projects
  • We have provided training and guidance to locals with tourism businesses
  • We hire local staff from our community as full time workers as contractors
  • We ask our guests for cooperation in reducing water use of unnecessary sheet or towel washing
  • We provide local community members with employment and training
  • We pay our employees according to the local award (including overtime) and provide insurance
  • We support our employees to participate in training course and university studies
  • We are committed to the values of rural tourism
  • We support and promote the use or local tour operators and destinations Support local artists with the murals and paintings in each Casita
  • We are a founding member of the Costa Rican Chamber for Rural Tourism (CANTURUAL)
  • We hire local guides to provide tours of the area Our staff have participated in Rainforest Alliance training programs

How does Casitas Tenorio engage in Rural Tourism?

For us, rural tourism means integrating our B&B with our farm to provide guests with an opportunity to see and participate in rural Costa Rican life. It’s about making tourism part of the community, rather than creating new communities to cater to tourists.

Can I make a donation?

You can make a donation in cash or paypal. you can bring supplies. We support the local schools, the soccer school and senior citizens home. We also support a community member with a disability.

What is Amy’s Jam Project?

Amy is a child in our community with a disability. We sell jam her mother makes to help raise fund for medication, supplies and travel to their appointments.

Questions about Activities

What activities should I prebook?

You must buy tickets to the Tenorio Volcano National park online.  https://serviciosenlinea.sinac.go.cr/. You must book the cooking class before arrival. We recommend to prebook tours at Jungle Life too online. You can book night tours and tubbing, when you arrive.

What activities do you recommend for children?

Our daily farm tour, walking our trail, the Tenorio Volcano National, Park Jungle Life Tour, Chocolate Tour, Hanging bridges, swimming at local swimming pool, Cooking Class and the towel folding class.

Can you help my book my tours?

Yes, we can help you plan your stay and help you make reservations! We want you to have the best stay possible and it would be a pleasure to assist you!

Why should I do the cooking class?

This class is held in a local house and gives a brilliant insight into local culture and customs.

Where can I go rafting?

The closes rafting and floating trips are available in Cañas about 45 mins away. We work with Rio Tropicales and Tenorio Rafting.

How much is a taxi into the village?

Currently it is about 3.000 colones to travel into town. We can call you a taxi.

How much is a taxi to the Volcano Tenorio National Park?

About $60 per round trip. We can call and arrange for you the day before.

Can you swim in Rio Celeste?

You can swim in the river outside the national park, at a public space next to the bridge. You can not swim inside the national park.

Do you recommend going to Rio Celeste with a guide?

While we support local guides, a guide is not needed to visit the Tenorio National Park. The trail is well set out and there are so manty visitors to the park it is hard to sport wildlife. We would recommend a nature tour at Jungle Life or at Frog’s Paradise where you can learn lots with a guide.

Where can I go swimming?

You can swim in the local swimming pool “Las Mandarinas” (on google maps). You can also swim at the bridge outside the national park near Rio Celeste.

Where are the closest hot springs?

There are not accessible hot springs in our area. The closest hot springs are at Rio Perdido. You can also make a day trip to La Fortuna to visit hot springs.

Where is the closest zip lining?

The closet zip lining is at Rio Perdido. You can also make a day trip to La Fortuna.

Can I go to La Fortuna / Rincon de la Vieja for a day trip?

Yes you can! We are also in a great location to visit Caño Negro, La Fortuna or Palo Verde for a day trip.

Where can I go if it’s raining?

You can go to Llanos de Cortez waterfall and Las Pumas in Canas. Often it can be raining in Bijagua but is clear and sunny at these places.

How close is the nearest hospital?

The nearest hospital is in Upala we have a clinic in Bijagua and a private Dr.

Can you help me arrange a local guide?

We can help you contact local guides, especially bird watching guides. Please contact us before you check in.

Other General Questions

How long does it take to arrive at Casitas Tenorio from San Jose?

The driving time between San Jose and Casitas Tenorio is about four hours. You can see more information about travel times and directions on our location page and by using google maps.

How can I get there if I don’t have a car?

You can ride the public bus or come in a private shuttle. We recommend Morpho Vans for private shuttles. You can catch a Bus to Upala or Liberia that will pass though Bijagua. You can get a tax from the center of Bijagua to Casitas Tenorio B&B.

What airport should I fly into?

We are located closer to the airport in Libera than in Alajuela. If you need to fly into Alajuela there is no problem, you can get to Casitas Tenorio B&B in about three hours.

What is ‘Water and Life’ (Agua y Paz) Biosphere Reserve?

Bijagua has also been declared of being part of the ‘Water and Life’ (Agua y Paz) Biosphere Reserve by UNESCO. The reserve is comprised of eight core zones that are protected wildlife areas legally constituted and that are administered through the National System of Conservation Areas (SINAC).

Why it is important to leave an online review?

Online reviews help others know about your experience and can help our small business so much, helping the local community and keeping people in jobs. Please please PLEASE leave us a review online!

How do you pronounce Bijagua?

“Bii-HUG-Wa’! Ask a local and practice!

What is the Bijagua area like?

Bijagua is quintessentially Costa Rican – it’s not uncommon to see people using horses for transport through the town, and you can still buy a machete in the hardware store. As in any farming community, everyone in Bijagua relies on each other – we’re united by a great sense of pride in our community, and in the incredible forest that surrounds us.Bijagua is in a unique wildlife zone between Volcano Miravalles and Volcano Tenorio.

Are there any annual events in Bijagua?

The Fiestas Bijagua are held annually in April the fiestas raise money for the local community and include a traditional horse ride, hose competition, rodeos and other traditional events in central Bijagua. They are a great spectacle and insight into Costa Rican culture!

What guide books to you recommend to read about Costa Rica?

The Lonely Planet and the Rough Guide!

What travel blogs do you recommend?

My Tan Feet, Two Weeks in Costa Rica and Pura Vida Moms

Engaging in sustainable rural tourism:

Can I visit a local school?

At some times during the year it might be possible to arrange a visit to the school if you are to make a donation. We would need time in advance to contact the school and see if it is possible.

How can I help the local community?

There are many ways in which you can give back to our local community. You may like to pack some supplies for the local schools or engage in volunteering. You can also eat in our local town and buy your supplies here, supporting other small businesses.

What is rural tourism?

Rural community tourism consists of planned touristic experiences which are integrated sustainably with the rural environment and developed by local citizen organizations for the benefit of the community.’ – ICT, UNDP and the Alliance for RCT, 2005.

What is a certified B Corporation?

The B Corp Certification measures a company’s entire social and environmental impact and certified B Corporations are leaders in the global movement for an inclusive, equitable, and regenerative economy. We envision a global economy that uses business as a force for good. This economy is comprised of a new type of corporation – the B Corporation – which is purpose-driven and creates benefit for all stakeholders, not just shareholders. We believe:

  • That we must be the change we seek in the world.
  • That all business ought to be conducted as if people and place mattered.
  • That, through their products, practices, and profits, businesses should aspire to do no harm and benefit all.
  • To do so requires that we act with the understanding that we are each dependent upon another and thus responsible for each other and future generations.

Is Casitas Tenorio a certified B Corp?

We are currently renewing our B Corp Status. B Corp Certification measures a company’s entire social and environmental impact and certified B Corporations are leaders in the global movement for an inclusive, equitable, and regenerative economy. We envision a global economy that uses business as a force for good. This economy is comprised of a new type of corporation – the B Corporation – which is purpose-driven and creates benefit for all stakeholders, not just shareholders. We believe:

  • That we must be the change we seek in the world.
  • That all business ought to be conducted as if people and place mattered.
  • That, through their products, practices, and profits, businesses should aspire to do no harm and benefit all.
  • To do so requires that we act with the understanding that we are each dependent upon another and thus responsible for each other and future generations.

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